Privacy policy
Last updated: August 1, 2026
SANNERA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:
Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Including payment card details, financial account numbers, transaction details, form of payment, payment confirmation, and other payment details.
Account Information:Including your username, password, security questions, preferences, and settings.
Transaction Information: Including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Communications with Us: Including the details and context of communications you send to us, such as customer support inquiries.
Device Information: Including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: Information regarding how and when you interact with or navigate our Services.
Personal Information Sources
We collect personal information from the following sources:
Directly from You: When you create an account, browse or use the Services, communicate with us, or otherwise submit your information.
Automatically Through the Services: From your device when you interact with our products or website, using technologies such as cookies and similar analytics tools.
From Service Providers: When third parties process or collect personal information on our behalf (e.g., payment gateways, logistics providers).
From Business & Marketing Partners: Third parties that assist us in operating our business and delivering relevant communications.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information to:
Provide, Tailor, and Improve Services: Fulfill orders, process payments, facilitate shipping, manage returns/exchanges, maintain accounts, remember preferences, enable product reviews, and personalize your shopping experience.
Marketing and Advertising: Send marketing, promotional, and advertising communications via email, SMS, or direct mail, and show customized online advertisements across platforms based on your past activity.
Security and Fraud Prevention: Authenticate accounts, process secure payments, detect and prevent fraudulent, illegal, or malicious activity, and safeguard our infrastructure.
Customer Support & Communication: Provide timely support, answer inquiries, and maintain a functional business relationship with you.
Legal Compliance: Comply with applicable legal obligations, legal proceedings, civil discovery, or law enforcement requests, and enforce our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes, including:
Vendors and Service Providers: Third parties who perform essential operational functions on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Marketing and Advertising Partners: Partners who assist us with advertising and display promotional content tailored to your online activities. Depending on your location, you may have the right to opt out of targeted advertising.
At Your Direction: When you request or consent to disclosure, such as for third-party shipping services or social media logins.
Corporate Affiliates: With our parent company, subsidiaries, or affiliated business entities.
Legal and Business Transactions: In connection with corporate restructuring (e.g., mergers, acquisitions, or bankruptcy), to enforce legal rights, or to comply with law enforcement requests, court orders, and subpoenas.
Third-Party Websites and Links
Our Services may provide links to external websites or third-party platforms. If you follow links to sites not operated or controlled by us, you should review their respective privacy policies. We are not responsible for the privacy, security, accuracy, or content of third-party platforms. Information you share publicly (e.g., on social media platforms) may be viewable by other users without restriction.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us to request its deletion. We do not knowingly sell or share personal data belonging to individuals under 16 years of age.
Security and Retention of Your Information
While we implement measures to protect your data, no security protocol is completely impenetrable, and we cannot guarantee "perfect security." Information sent via unsecure channels may be vulnerable in transit. We recommend avoiding transmitting highly confidential data via unencrypted communication channels.
How long we retain your personal data depends on operational and legal considerations, including maintaining your account, resolving disputes, enforcing contracts, and meeting legal requirements.
Your Rights and Choices
Depending on your region or jurisdiction, you may have the following rights regarding your personal information:
Right to Access / Know: Request details on the personal data we hold about you.
Right to Delete: Request the deletion of personal information we maintain.
Right to Correct: Request corrections to inaccurate or incomplete information.
Right to Data Portability: Receive a transferable copy of your personal data.
Managing Communication Preferences: You can opt out of promotional communications at any time by clicking the "Unsubscribe" link in our emails. Even if you opt out, we may still send operational emails (e.g., order updates or security notifications).
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising your privacy rights. Identification verification may be required before processing requests.
Complaints
If you have concerns about how we handle your personal data, please reach out to us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred, stored, and processed outside your resident country. Where applicable, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to ensure your data receives equivalent protection under applicable laws.
Contact Us
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise your rights, please contact us at:
Email: sannera.aa@gmail.com
Mailing Address: SANNERA, Mumbai, Maharashtra 400095, India.