Refund policy

Return Policy

To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Returns are accepted only for items that are visibly defective or damaged upon receipt. We have a 7-day return policy.

Unboxing Video: To help us provide the best customer support, please record an unboxing video with a view of the package and its contents upon delivery.

Items sent back without requesting a return first will not be accepted. Once your return is approved, we will send you the return instructions and return address.

Damages and Issues

Please inspect your order immediately upon delivery. If an item is damaged, defective, or incorrect, contact us right away so we can resolve it.

Exceptions / Non-Returnable Items

We do not accept returns for:

Sale items

Gift cards

Custom or personalized products

Used or worn items

Items not returned in original packaging

✘ Does NOT cover: manual damage, bending, breakage, scratches, stone loss, or misuse

For questions about any specific item, please contact us.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or refusal. If approved, refunds are issued to your original payment method within 10 business days. Banks or card providers may take additional time to process the refund.If more than 15 business days have passed since approval, contact us at sanner.aa@gmail.com